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Frequently Asked Questions
Find quick answers to common questions about WH2Store services and features.
What is WH2Store?
WH2Store (Web Hype Hub Store) is a modern digital marketplace focused on social media and digital services, offering fast and secure purchases through a built-in wallet system without repeated checkout steps.
Do I need to create an account?
Yes — accounts are required for the new wallet-based instant checkout. You can sign up with email or use our fast Magic Link feature.
How do I top up my wallet?
Open your profile, click 'Top Up Wallet', send the amount via eSewa or Khalti, and upload the screenshot. Verification usually takes 0-6 hours.
How do I track my order?
Open your profile from the navigation. All your orders appear with live status updates and you'll receive notifications for each action.
What if my order is rejected?
If your order is rejected, the amount is refunded back to your wallet automatically. You'll also receive a notification.
Can I cancel an order?
Contact us via WhatsApp as soon as possible. Orders that haven't been processed yet can usually be cancelled.
Is my wallet secure?
Absolutely. We use end-to-end encryption and Row Level Security (RLS) to ensure your balance and data are protected.
What payment methods top up the wallet?
We support eSewa and Khalti. All require screenshot verification or Transaction Code.
What is the WH2Store AI Assistant?
It's our custom AI powered by TalkGPT. It helps you find products and answer queries. It's disabled by default for privacy; you can enable it in /settings.
How long does delivery take?
Digital products are delivered within minutes to 24 hours. Check each product page for specific delivery estimates.