WH2 Store Documentation

    Everything you need to know about shopping at WH2 Store — from browsing products to tracking your orders.

    Getting Started

    Welcome to WH2 Store — Nepal's most trusted digital marketplace with over 5,000+ verified orders delivered. Create a free account, top up your wallet, and enjoy one-click instant checkout for premium services and assets.

    1. 1Sign up with your email and verify your account.
    2. 2Top up your wallet directly from the dashboard (no redirects).
    3. 3Browse active products with real-time availability counts.
    4. 4Track every order with professional high-fidelity history logs in your profile.

    Account & Authentication

    WH2 Store provides a secure, lightning-fast authentication system with 1-click social logins to keep your account safe and frictionless.

    Supported 1-Click Social Login Providers

    🟢 Instant Authorization
    Google
    1-Click Login
    Facebook
    Meta Auth
    GitHub
    Dev OAuth
    Discord
    Gamers Auth

    1-Click Social OAuth

    Instantly sign in or sign up with 1-click using Google, GitHub, Discord, or Facebook. No need to memorize extra passwords!

    Email Verification

    Mandatory email verification ensures only you can access your account.

    Magic Email Link

    Skip passwords! Use our Magic Email feature for a lightning-fast signup and login.

    Password Recovery

    Instantly reset your password via email recovery links. Clicking the email link takes you directly to the secure /reset-password portal with password visibility toggle.

    Account Control

    Change your email or password anytime directly from the /settings page.

    Biometric Login

    Enable 1-click passwordless login using Fingerprint or Face ID via Settings. Includes security lockout: 3 failed attempts disables biometrics for 60 seconds.

    Profile Dashboard

    Track your balance, lifetime spend, and total orders in real-time.
    Pro Tip: Use 1-Click Social Login (Google, Discord, GitHub, Facebook) or enable Biometric Login in Settings for the fastest entry into the WH2 Store ecosystem!

    Account Deletion

    We respect your right to privacy and give you full control over your data. You can completely erase your account directly from the Settings page.

    Permanent Erasure

    Deleting your account is a permanent action. Your profile, chat history, and wallet balance are completely wiped from our database.

    Username Released

    Once your account is deleted, your username instantly becomes available for anyone else to claim.

    Password Verification

    To prevent accidental deletion, you must verify your identity by entering your account password before proceeding.

    Secure Archival

    A minimal archive log is safely kept for internal administrative and security auditing purposes.
    Warning: Deleting your account will result in the immediate and permanent loss of all wallet funds. Please ensure you have spent your balance or contacted support before deleting.

    Security & Privacy

    We prioritize your data security with industry-standard practices.

    End-to-End Encryption

    Sensitive user data is encrypted within our database for maximum protection.

    Hard RLS Security

    Row Level Security (RLS) ensures that only you can access your own data.

    Login Protection

    We track login locations to protect you from unauthorized account access and hacking attempts.

    Privacy First

    We never sell your data. Information is only shared with delivery partners to fulfill orders.

    Atomic Safety

    Transactions are atomic, ensuring your wallet balance is always accurate and secure.

    WH2Store Wallet

    Load money and shop instantly. Our wallet system is the core of the WH2 Store experience.

    Multi-Channel Loading (eSewa & eSewa AC.2)

    eSewaeSewa AC.2 Backup QR

    If payment fails or limit is reached on primary eSewa, scan our eSewa AC.2 QR code as fallback.

    Manual Verification

    Our team verifies deposits within 0-6 working hours for maximum safety.

    Automatic Credit

    Once verified, funds are automatically added to your WH2Store Wallet.

    Real-time Alerts

    Get notified for every action—from top-up requests to successful credits.
    1. 1Click 'Top Up' in your dashboard or profile.
    2. 2Choose your payment option (eSewa or eSewa AC.2 fallback).
    3. 3Follow instructions and upload your payment screenshot or Transaction Code.
    4. 4Wait for verification (0-6 working hours) and watch your balance grow!

    Transaction Code Sample Previews:

    Click the buttons above to view a visual example of the transaction code in your eSewa or Khalti statement.

    Settings & AI Assistant

    Personalize your experience and leverage our AI for the perfect shopping journey.

    Instant Personalization

    Update your profile information instantly from the /settings page.

    Theme Switching

    Seamlessly toggle between Light and Dark modes to suit your preference.

    WH2Store AI Assistant

    Powered by our TalkGPT model to help you find the perfect products.

    Privacy Control

    AI Assistant is disabled by default. Enable it manually when you need help.
    TalkGPT AI: Our AI can help with product selection, queries, and ensuring you get exactly what you need.

    Browsing & Search

    WH2 Store provides several ways to find products:

    Search Bar

    Use the search bar in the navigation to find products by name or keyword instantly.

    Categories

    Products are organized into categories displayed on the home page for easy browsing.

    Filters

    On the Shop page, filter by category, price range, and sort by relevance or price.

    Featured & Trending

    The home page highlights featured and trending products curated by our team.

    How to Order

    Placing an order takes one click once you're logged in and your wallet has balance:

    1. 1Log in to your account. Your cart is synced across all your devices!
    2. 2Open any product and click Buy Now — or add multiple items to your cart.
    3. 3On the cart page, click 'Pay from Wallet' — the order is created instantly.
    4. 4Wallet is debited atomically and you receive an order number immediately.
    5. 5Track everything from your profile page.
    Tip: Insufficient balance? You'll be redirected to top up. Once approved, return and complete your purchase in one click.

    Delivery & Fulfillment

    Delivery times vary by product type:

    Product TypeDelivery TimeMethod
    Digital ProductsInstant – 24 hoursWH2Store Website
    Wallet Top-upsInstant – 6 hourseSewa to eSewa
    Subscriptions1 – 24 hoursAccount credentials sent
    Free ProductsInstantDirect download / link

    Each product page displays its estimated delivery time. Actual delivery may vary depending on payment verification.

    Order Tracking

    Track every order from your profile page:

    1. 1Open your profile from the navigation (avatar / Profile link).
    2. 2Scroll to the Orders section to see all your purchases.
    3. 3Each order shows its current status, items, and total paid.

    Order Statuses

    Pending
    Processing
    Completed
    Rejected

    You'll receive inside app notification when your order status changes.

    Notifications

    WH2 Store keeps you informed with real-time notifications. Access them via the bell icon in the navigation bar.

    Order Updates

    Get notified when your order status changes (confirmed, completed, rejected).

    New Offers

    Be the first to know about special deals, discounts, and seasonal offers.

    Announcements

    Important store announcements and updates are sent as notifications.

    Cross-Device Sync

    If you read a notification on your phone, it automatically marks as read on your laptop too!

    Messaging

    Chat directly with our support team or other users in real-time.

    Peer-to-Peer (P2P) Chat

    Search for any user by their username to start a private conversation with them instantly.

    Smart Support Search

    Type 'help' or 'support' in the chat box to instantly find our Official WH2 Support.

    Realtime Messaging

    Messages appear instantly on both sides — no refresh needed.

    Auto-Restore Chats

    If you delete a conversation but they reply later, it automatically restores itself!

    Wishlist

    Save products you're interested in for later. Click the heart icon on any product card to add it to your wishlist.

    • Access your wishlist from the heart icon in the navigation bar.
    • Quickly move wishlist items to your cart when you're ready to buy.
    • Cross-Device Sync: Your wishlist is saved to your account. Log in anywhere to see your favorites!

    Offers & Coupons

    WH2 Store regularly runs special offers and discount campaigns:

    Offers Page

    Visit Offers page to see all active deals and promotions.

    Coupon Codes

    Enter a valid coupon code at checkout to get a discount on eligible products.

    Seasonal Sales

    Watch for festive and seasonal sales with bigger discounts.
    Coupon codes are applied at checkout. Each coupon has its own validity period and usage limits.

    Refer & Earn Program

    Invite your friends to WH2 Store and earn rewards together!

    Share Your Link

    Find your unique referral link in your profile's 'Refer & Earn' tab and share it with friends.

    NPR 15 Sign-up Bonus

    When your friend signs up using your link and completes their first top-up (min. NPR 100), they get an instant NPR 15 bonus.

    5% Referral Commission

    You receive 5% of their first top-up amount directly into your wallet.

    10 Friends Limit

    You can successfully refer up to 10 friends to maintain program fairness.
    Important: The bonuses are automatically credited as soon as the referred user's first top-up of NPR 100 or more is verified and approved.

    Feedback & Reviews

    Your feedback helps us improve. There are two ways to share your experience:

    Product Reviews

    Leave a rating and review on any product page to help other customers.

    General Feedback

    Use the Feedback page to share your overall experience with WH2 Store.

    Customer reviews are displayed publicly on product pages. Your name and rating will be visible to other shoppers.

    Support & Contact

    Need help? Reach out to us through any of these channels:

    Our support team typically responds within 1–6 hours during business hours.

    Policies

    Please review our policies before placing an order:

    Top-Ups Refund Policy: Refunds are handled manually. So, contact support with your Transaction ID for refund requests.

    Wallet Refunds: Approved refunds are credited back to your wallet balance, ready for your next purchase.

    Frequently Asked Questions

    WH2Store (Web Hype Hub Store) is a modern digital marketplace focused on social media and digital services, offering fast and secure purchases through a built-in wallet system without repeated checkout steps.

    Yes — accounts are required for the new wallet-based instant checkout. You can sign up with email or use our fast Magic Link feature.

    Share your referral link from your profile. When a friend signs up and tops up at least NPR 100, you get 5% of their top-up and they get NPR 15. You can refer up to 10 friends.

    Open your profile, click 'Top Up Wallet', send the amount via eSewa or eSewa AC.2 (backup account), and upload the screenshot or transaction code. Verification usually takes 0-6 hours.

    Open your profile from the navigation. All your orders appear with live status updates and you'll receive notifications for each action.

    If your order is rejected, the amount is refunded back to your wallet automatically. You'll also receive a notification.

    Contact us via WhatsApp as soon as possible. Orders that haven't been processed yet can usually be cancelled.

    Absolutely. We use end-to-end encryption and Row Level Security (RLS) to ensure your balance and data are protected.

    We support eSewa (Account 1) and eSewa AC.2 (Account 2 fallback). Both require screenshot verification or 7-character Transaction Code.

    Yes. You can permanently delete your account from the Settings page. This will completely wipe your profile, chat history, and wallet balance, and free up your username. You will need to verify your password to confirm.

    It's our custom AI powered by TalkGPT. It helps you find products and answer queries. It's disabled by default for privacy; you can enable it in /settings.

    Digital products are delivered within minutes to 24 hours. Check each product page for specific delivery estimates.

    Blog & Community

    The WH2 Store Blog is your go-to source for tips, guides, news, and insights about social media growth in Nepal. Our team regularly publishes in-depth articles to help you get the most out of our platform and the digital world.

    How to Like & React

    Logged-in users can like any blog post with a single tap on the 👍 button. Your like is saved and synced in real time.

    Sharing Posts

    Hit the Share button on any blog post to copy a link. When you share on social media, the post's cover image is automatically included in the preview.

    Comments

    Logged-in users can leave comments on any post. Simply scroll to the bottom of the article and type in the comment box.

    Nested Replies

    Click the Reply button on any comment to start a threaded discussion. You can reply to replies too, creating a deep nested conversation tree.

    Message Commenters

    See a 💬 icon next to every commenter's username. Click it to instantly open a private chat with that user directly in the WH2 Store messenger.

    Real-time Notifications

    When someone replies to your comment, you'll get an instant notification in your Notification Center, keeping you up to date without refreshing the page.
    Tip: You must be logged in to Like, Comment, Reply, and Message other users on the blog. Create a free account to get started!

    Still have questions?