WH2 Store Documentation
Everything you need to know about shopping at WH2 Store — from browsing products to tracking your orders.
Getting Started
Welcome to WH2 Store — Nepal's most trusted digital marketplace with over 5,000+ verified orders delivered. Create a free account, top up your wallet, and enjoy one-click instant checkout for premium services and assets.
- 1Sign up with your email and verify your account.
- 2Top up your wallet directly from the dashboard (no redirects).
- 3Browse active products with real-time availability counts.
- 4Track every order with professional high-fidelity history logs in your profile.
Account & Authentication
WH2 Store provides a secure, lightning-fast authentication system with 1-click social logins to keep your account safe and frictionless.
Supported 1-Click Social Login Providers
🟢 Instant Authorization1-Click Social OAuth
Email Verification
Magic Email Link
Password Recovery
Account Control
Biometric Login
Profile Dashboard
Account Deletion
We respect your right to privacy and give you full control over your data. You can completely erase your account directly from the Settings page.
Permanent Erasure
Username Released
Password Verification
Secure Archival
Security & Privacy
We prioritize your data security with industry-standard practices.
End-to-End Encryption
Hard RLS Security
Login Protection
Privacy First
Atomic Safety
WH2Store Wallet
Load money and shop instantly. Our wallet system is the core of the WH2 Store experience.
Multi-Channel Loading (eSewa & eSewa AC.2)
eSewa AC.2 Backup QRIf payment fails or limit is reached on primary eSewa, scan our eSewa AC.2 QR code as fallback.
Manual Verification
Automatic Credit
Real-time Alerts
- 1Click 'Top Up' in your dashboard or profile.
- 2Choose your payment option (eSewa or eSewa AC.2 fallback).
- 3Follow instructions and upload your payment screenshot or Transaction Code.
- 4Wait for verification (0-6 working hours) and watch your balance grow!
Transaction Code Sample Previews:
Click the buttons above to view a visual example of the transaction code in your eSewa or Khalti statement.
Settings & AI Assistant
Personalize your experience and leverage our AI for the perfect shopping journey.
Instant Personalization
Theme Switching
WH2Store AI Assistant
Privacy Control
Browsing & Search
WH2 Store provides several ways to find products:
Search Bar
Categories
Filters
Featured & Trending
How to Order
Placing an order takes one click once you're logged in and your wallet has balance:
- 1Log in to your account. Your cart is synced across all your devices!
- 2Open any product and click Buy Now — or add multiple items to your cart.
- 3On the cart page, click 'Pay from Wallet' — the order is created instantly.
- 4Wallet is debited atomically and you receive an order number immediately.
- 5Track everything from your profile page.
Delivery & Fulfillment
Delivery times vary by product type:
| Product Type | Delivery Time | Method |
|---|---|---|
| Digital Products | Instant – 24 hours | WH2Store Website |
| Wallet Top-ups | Instant – 6 hours | eSewa to eSewa |
| Subscriptions | 1 – 24 hours | Account credentials sent |
| Free Products | Instant | Direct download / link |
Each product page displays its estimated delivery time. Actual delivery may vary depending on payment verification.
Order Tracking
Track every order from your profile page:
- 1Open your profile from the navigation (avatar / Profile link).
- 2Scroll to the Orders section to see all your purchases.
- 3Each order shows its current status, items, and total paid.
Order Statuses
You'll receive inside app notification when your order status changes.
Notifications
WH2 Store keeps you informed with real-time notifications. Access them via the bell icon in the navigation bar.
Order Updates
New Offers
Announcements
Cross-Device Sync
Messaging
Chat directly with our support team or other users in real-time.
Peer-to-Peer (P2P) Chat
Smart Support Search
Realtime Messaging
Auto-Restore Chats
Wishlist
Save products you're interested in for later. Click the heart icon on any product card to add it to your wishlist.
- Access your wishlist from the heart icon in the navigation bar.
- Quickly move wishlist items to your cart when you're ready to buy.
- Cross-Device Sync: Your wishlist is saved to your account. Log in anywhere to see your favorites!
Offers & Coupons
WH2 Store regularly runs special offers and discount campaigns:
Offers Page
Coupon Codes
Seasonal Sales
Refer & Earn Program
Invite your friends to WH2 Store and earn rewards together!
Share Your Link
NPR 15 Sign-up Bonus
5% Referral Commission
10 Friends Limit
Feedback & Reviews
Your feedback helps us improve. There are two ways to share your experience:
Product Reviews
General Feedback
Customer reviews are displayed publicly on product pages. Your name and rating will be visible to other shoppers.
Support & Contact
Need help? Reach out to us through any of these channels:
+977 9825728982
Contact Form
Visit Contact page
@wh2store.official
About Us
Learn about WH2Store
Our support team typically responds within 1–6 hours during business hours.
Policies
Please review our policies before placing an order:
How we collect, use, and protect your information.
Rules and guidelines for using our platform.
Top-Ups Refund Policy: Refunds are handled manually. So, contact support with your Transaction ID for refund requests.
Wallet Refunds: Approved refunds are credited back to your wallet balance, ready for your next purchase.
Frequently Asked Questions
WH2Store (Web Hype Hub Store) is a modern digital marketplace focused on social media and digital services, offering fast and secure purchases through a built-in wallet system without repeated checkout steps.
Yes — accounts are required for the new wallet-based instant checkout. You can sign up with email or use our fast Magic Link feature.
Share your referral link from your profile. When a friend signs up and tops up at least NPR 100, you get 5% of their top-up and they get NPR 15. You can refer up to 10 friends.
Open your profile, click 'Top Up Wallet', send the amount via eSewa or eSewa AC.2 (backup account), and upload the screenshot or transaction code. Verification usually takes 0-6 hours.
Open your profile from the navigation. All your orders appear with live status updates and you'll receive notifications for each action.
If your order is rejected, the amount is refunded back to your wallet automatically. You'll also receive a notification.
Contact us via WhatsApp as soon as possible. Orders that haven't been processed yet can usually be cancelled.
Absolutely. We use end-to-end encryption and Row Level Security (RLS) to ensure your balance and data are protected.
We support eSewa (Account 1) and eSewa AC.2 (Account 2 fallback). Both require screenshot verification or 7-character Transaction Code.
Yes. You can permanently delete your account from the Settings page. This will completely wipe your profile, chat history, and wallet balance, and free up your username. You will need to verify your password to confirm.
It's our custom AI powered by TalkGPT. It helps you find products and answer queries. It's disabled by default for privacy; you can enable it in /settings.
Digital products are delivered within minutes to 24 hours. Check each product page for specific delivery estimates.
Blog & Community
The WH2 Store Blog is your go-to source for tips, guides, news, and insights about social media growth in Nepal. Our team regularly publishes in-depth articles to help you get the most out of our platform and the digital world.
How to Like & React
Sharing Posts
Comments
Nested Replies
Message Commenters
Real-time Notifications
Still have questions?